SMS / Text Messaging
About the program
ClubConnect is a private member-engagement platform used by private country clubs. Each subscribing club issues accounts to its members through the platform; members do not sign up publicly. Members opt in to receive transactional SMS messages from inside their account preferences (under Profile → Notifications) on their club's subdomain (for example <club>.club-connect.io/profile/notifications).
SMS is used solely for transactional messages tied to the member's activity on the platform — event reminders and invitations, waitlist offers, member connection requests, welcome messages, and one-time verification codes. We do not send marketing or promotional SMS.
Opt-in disclosure
The disclosure below renders immediately adjacent to the SMS opt-in checkbox on the notifications-preferences screen. The member must check the box (which records consent with the date, time, and IP address) and then verify their mobile phone via a one-time code before any SMS is sent.
By checking this box, I agree to receive transactional SMS from ClubConnect at the phone number I verify below. Messages may include event reminders and invitations, waitlist offers, member connection requests, welcome messages, and one-time verification codes. Message frequency varies (approximately 2–6 messages per month). Msg & data rates may apply. Reply STOP to cancel, HELP for help. See our Terms of Service and Privacy Policy.
Opt-in flow
Step 1: The notifications-preferences screen renders the SMS option unchecked by default, with the disclosure shown beneath the checkbox.
Step 1 — SMS option unchecked with full disclosure rendered next to the checkbox.
Step 2: After the member checks the box and enters a phone number in E.164 format, the Send code button becomes active. A 6-digit code is sent to the entered number; the member confirms it to complete verification.
Step 2 — Phone-number entry and verification step after consent is granted.
Sample messages
The platform sends only the following transactional SMS templates. Each message is prefixed with the club name in brackets so the sender is unambiguous.
Message frequency
Approximately 2–6 messages per member per month, depending on member activity (events RSVP'd, waitlist position, incoming connection requests). Frequency is driven entirely by what the member is signed up for; we do not send unsolicited messages.
Opt-out and help
- STOP (also UNSUBSCRIBE, CANCEL, END, QUIT) — replies stop all SMS to that number immediately. ClubConnect sends one confirmation reply: "You've been unsubscribed from ClubConnect. No more messages will be sent. Reply START to resubscribe."
- HELP (also INFO, AIDE) — replies trigger one help message: "ClubConnect support: visit club-connect.io/help or email help@club-connect.io. Reply STOP to opt out."
- START (also UNSTOP, SUBSCRIBE) — re-enables SMS for a number that previously opted out, only if there is a prior consent grant on file for that number.
- Members can also opt out at any time by unchecking the SMS option at
<club>.club-connect.io/profile/notifications.
Mobile phone numbers and SMS opt-in consent information are never shared, sold, rented, leased, or transferred to any third parties or affiliates for any purpose, including marketing, lead generation, or analytics. See our Privacy Policy for details.
Contact
Questions about the SMS program? Contact help@club-connect.io.